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FAQ

Frequently Asked Questions

Still have questions, please feel free to contact us Here

We have two shipping methods, they are Free Shipping and DHL.
  • Free Shipping - Airmail delivery by the post office
  • DHL - DHL Express, you will get your order fast.

We can ship to most countries in the world.
Countries not shipped to include: North Korea, South Sudan, Palestine.
You can select the Destination country in the Checkout page when fill in the bill $ shipping address. then you can see if this product can be delivered to that destination country.

Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address).

Can Couriers Deliver to Remote Areas?

Yes, wherever you are, we will be able to deliver the products to you. FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.

Can you Ship to a PO Box?

Can you Ship to a APO Address?

We strongly recommend that you provide a physical address to facilitate order delivery.

If you really need to ship the package to a PO BOX then you will need to please select Free Shipping as the shipping method

We are sorry but DHL is unable to deliver items to APO or PO BOX addresses.

If you're really missing something, please contact us, and here's how we'll handle it:
  1. Give us your order number.
  2. If the missing part is hard to describe, please provide a photo and reference a similar product photo on nitetorch.com.
  3. If we confirm something is missing, we'll send it out to you free of charge.
No. Sorry. We can only accept payment in advance. You can use one of our secure payment methods to pay for your order. For detailed explanation about our payment options, please see: https://nitetorch.com/payment-methods

Paypal - NiteTorch.com primarily uses Paypal to process secure online payments. Through Paypal, we accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).

Credit Card - NiteTorch.com accept Visa, Mastercard, Discover, JCB, Diners and American Express payments from customers worldwide.

giropay - giropay enables customers in Germany to pay directly via online payouts from their bank account

iDEAL- iDEAL enables customers in the Netherlands to pay directly via online payouts from their bank account.

EPS - EPS enables customers in Austria to pay directly via online payouts from their bank account.

SOFORT - SOFORT enables customers in Austria, Germany, and Belgium to pay via direct online payouts from their bank accounts.

Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers. Nitetorch.com staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including our staff) and do not click on links inside emails purporting to be from Paypal. charge you a fee for uploading money to their system or making payments. Please check on their relevant information pages for specific details.
All orders on nitetorch.com has a tracking number with a tracking link. we will send it to you once it is shipped. Please make sure to provide your correct EMAIL when checkout the order. if you don’t receive a email in the inbox, please check it in spam folder.

What to do in 3 steps:

Step 1

Try to troubleshoot the item by checking the manual we provide in the package .Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2

If you still have difficulties with your item especially for complicated products, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

Step 3

Once you have confirmed the product is faulty after steps 1 and 2, you should contact us. Provide your order number and the product code and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.
So if the product doesn't work, we'll help you send it back to our returns address.