- Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur we cannot accept your order.
- In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
- There may be occasions when we confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, We will contact customers and offer to cancel the order and refund purchase prices in full.
We provide the shipping methods as Free Shipping and DHL. you can select it at checkout page. when you complete to fill in your shipping information. you will find the estimated delivery time by each shipping methods.
- Free Shipping – Airmail delivery. When the package arrives in your country, it will be delivered by your country's post office. such as USPS in United States, Royal Mail in United Kingdom
- DHL – Express Shipping, you will get your order fast
- Price is include import tax and duties if you select Free Shipping as the shipping method
- If you really need to ship the package in the DHL shipping method. The prices do not include import tax and duties. should your package become examined and deemed taxable by your local customs, Payment of these is the responsibility of the buyer.
- Paypal – We primarily uses Paypal to process secure online payments.
- We accept MasterCard, VISA, American Express, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card) through Paypal. Even with no PayPal account, simply checkout using Paypal and enter your credit card details. No account need.
Shipping and Delivery
- We can ship to most countries in the world,Exclude North Korea, South Sudan, Palestine. You can select the Destination country at the Checkout page when fill in the bill address. then you can see if this product can be delivered to that destination country.
- Orders handing time：2~3 working days.
- Delivery times displayed on nitetorch.com refer to the estimated time it takes for packages to leave our hands.
- We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for DHL Shipping because signatures are required upon delivery. DHL can only be delivered to physical addresses. If you really need to ship the package to a PO BOX then you will need to select Free Shipping as the shipping method
- Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.
- We ships packages from Shenzhen, and operates a return address in Shenzhen.
- Customers are responsible for providing complete and accurate shipping addresses. We can not make changes to your shipping address once a package has been shipped, and nitetorch.com is not liable for packages lost due to incomplete or inaccurate addresses.
- All orders reported as “delivered” by shipping companies are considered delivered. we cannot be made liable of non-delivery in this case. You need to claim it by yourself with your local post office.
- Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
- All orders on nitetorch.com has a tracking number with a tracking link. we will send it to you once it is shipped. Please make sure to provide your correct EMAIL when checkout the order. if you don’t receive a email in the inbox, please check it in spam folder.
Exchange and Returns (Money Back Guarantee)
- If you receive your product(s), you are not completely satisfied you may return the items to us, within 30 days for refund.
- Refund will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc).
- Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.
- You must first contact us and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.
- If products are altered or modified in any way then the warranty and money back guarantee become void immediately.
The money back guarantee does not cover volume/wholesale and customized orders.
- We strongly recommend that you use a standard postal service to return the item to avoid customs fees. We will not be held responsible for items lost or damaged in transit.
- Shipping back to nitetorch.com is paid for by the customer. We are in general unable to refund you postal fees.
- Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer’s own expense.
- End of line products can only be returned for repair. No refunds or replacements will be made.
Order Don't Delivery or Recive Incorrect/Damaged Goods
- We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us.
- In the unlikely event that the product arrives damaged or faulty, please contact us immediately and show us a Video to show the details.If we confirm it is a Incorrect/Damaged Goods, we'll send it out to you free of charge.
If an Item is Missing Accessories
If you're really missing something, please contact us, and here's how we'll handle it:
- Give us your order number.
- If the missing part is hard to describe, please provide a photo and reference a similar product photo on nitetorch.com.
- If we confirm something is missing, we'll send it out to you free of charge.
While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error free. From time to time there may be information on nitetorch.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a critical specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice.
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by nitetorch.com and are protected by international copyright laws.
License and Site Access
nitetorch.com grants you a limited license to access and make personal use of this site. This license doses not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from nitetorch.com.